![]() or ask a question in the HP community forums: If you still get the error, I suggest that you get in touch with HP support. Select all the files in Temp (CTRL A) and delete them. Into the address bar (the AppData folder is normally hidden, so unless you have things configured to show hidden files and folders, you won't see it if you just navigate to C:\Users\Bob) Whether or not you re-download the file, open Windows Explorer and type (or copy/paste) If you do re-download the file, make sure that you use the new file you downloaded rather than the old one.ĭisconnect your printer from the computer before running the installer. If you do this, go the the HP web page, temporarily disable your antivirus, and then download the file. I know that it's a very large file (over 300 MB), but if you have a high speed Internet connection, consider downloading it again. ![]() What that error indicates is that HP's installer has extracted the compressed files from the file that you downloaded, saved them in a temporary location, and then can't find one (or more) of them.
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